What we can help with
If you are not sure which of these fits, start anywhere. We would rather point you to the right place than have you guess.
Storefront questions
Orders, fulfilment, product catalogue and anything about how your store behaves day to day.
Account & access
Logins, roles and permissions for your team, including adding and removing people.
Billing & invoices
Statements, payment methods and questions about what you were charged and when.
Something looks wrong
Report anything unexpected — a page that will not load, a number that looks off, an email you did not expect.
Service status
A live status page is on the way. Until it is published, current platform status is communicated directly to partners.
Status reporting is not yet automated. If a storefront is behaving unexpectedly, please report it rather than waiting for a status page to confirm it — a direct report reaches us faster and with more detail.
Getting in touch
Support routing is being finalised. Contact details will be published here.
This page is a placeholder. The support contact route, response times and escalation path have not been set yet. Until they are, keep using whichever channel you use today — nothing about how you reach us has changed.